This is a review of Howard Leopold, Charles (Chuck) Matthews, Sussman Acura (in Jenkintown, PA), and Sussman Automotive.
Wow – what a weekend! After my last post, we got B home and he filled me in on the entire situaiton with Howard Leopold, Charles (Chuck) Matthews, Sussman Acura (in Jenkintown, PA), and Sussman Automotive.
Howard Leopold and Charles (Chuck) Matthews at Sussman Acura in Jenkintown, PA, cost our family over $1,000 with nothing to show for it. They messed with our lives and finances – something that you should NEVER to do someone.
The story before THE STORY is that Howard Leopold from Sussman Acura/Sussman Automotive sold us a certified 2008 Acura MDX with Tech and Entertainment packages. Howard Leopold assured B several times that the vehicle had never been in an accident and that, in fact, Acura won’t certify vehicles that have been in accidents. Howard Leopold also told B that the interior and exterior were in “like new” condition and confirmed twice that the vehicle was getting brand new tires before we picked it up. There were several email exchanges and phone calls between Howard Leopold and B leading up to B’s booking of his flight and one-way travel from Iowa to Philadelphia to pick up the vehicle. Having worked with several Acura dealerships in the past, and having nothing but fabulous outcomes with their certification vehicles, we felt comfortable buying our fourth certified Acura sight-unseen as we had always done in the past.
So the whole story, once B came home and shared it with me, goes like this:
Howard Leopold sent someone to pick B up at the train station who took him back to the dealership to pick up the car. Howard Leopold gave B the keys to take it for a spin. B opened the door and it smelled like dog urine. He noticed a film all over the dash, carpet, and seats. Most of the leather was obviously scratched or cut by dog claws. At this point, B didn’t get in the vehicle because it smelled that bad, and was filthy. The carpet had numerous large, dark stains on it. He rolled down the windows and decided to look at the outside of the vehicle as it aired out. He opened the passenger door and it kept griding, so he wondered what was up. When he shut the door, a bunch of glass fell out of the door (holy hell!). So he inspected the body of the vehicle and the passenger door and fender had obviously been repainted. He also noticed that the vehicle did not have new tires as promised by Howard Leopold.
Back to the story. B picked up the broken glass and walked into Howard Leopold’s office, where he was meeting with other customers. B just walked in, threw the broken glass on Howard Leopold’s desk and said, “you promised me this vehicle had not been in any accidents, but this came out of the door and the door and fender have been badly repainted. You flat-out lied to me, Howard.” Howard Leopold whisked B away from the other customers and told him it had not been in an accident. WHAT? B then mentioned the smell in the car and all the damage and Howard Leopold told B that they had a “difference of opinion” on the quality of the car.
B insisted on talking the GM but they sent him to an assistant Manager instead. B was not standing for this and shut the guy’s office door and told him that he has nowhere to be, so he (B) and the assistant will wait until they call Charles (Chuck) Matthews, the GM, in to speak with him. This got the assistant to finally relent and get Charles (Chuck) Matthews for B.
Charles (Chuck) Matthews refused to go out to view the vehicle with B. Therefore, B and Charles (Chuck) Matthews spent about 20 minutes in an office as they discussed the misrepresentation of the vehicle by Howard Leopold. At this point, Charles (Chuck) Matthews told B that the vehicle had a clean Car.Fax report and that’s all they had to go on to say it had not been in an accident and to certify it. B pointed out the paint repair (it was a bad paint job and was wavy in sections) on the door and fender and Charles (Chuck) Matthews actually said, “oh, and the hood’s been repainted too. But we just have to go on what Car.Fax says and they say no accidents.” B asked to see the certification checklist from the mechanic and Charles (Chuck) Matthews refused to show it to him. Keep in mind that we had paid a $2,000 deposit on the vehicle, and the GM at the dealership refused to show B the certification checklist. Also keep in mind that we have the certification checklists from our other 2 Acuras that we purchased recently – and in fact included it in the RDX that we just sold. The buyer is entitled to that checklist. Apparently Charles (Chuck) Matthews, Sussman Acura, and Sussman Automotive disagree with this type of full-disclosure.
Charles (Chuck) Matthews then offered B a BRAND NEW MDX for $15,000 more than the vehicle we FLEW TO PA to purchase, and said, “that’s a good deal on that vehicle.”
Charles (Chuck) Matthews and Howard Leopold of Sussman Acura literally pulled a bait and switch on us given that the vehicle that was described to us (no accidents), that we went to purchase, was not actually available for sale.
Charles (Chuck) Matthews refused to help B return home to his family on Labor Day weekend and instead of crediting us for the $2,000 deposit we paid, charged us another $2,000. We discovered this just last night. and have opened disputes with our credit card companies. At this point in time, Sussman Acura and Sussman Automotive have $4,000 of our money and we have no vehicle. On top of that, we are out the additional $1,000 in travel expenses due to the unethical activities of Howard Leopold, Charles (Chuck) Matthews, Sussman Acura, and Sussman Automotive.
So that’s the whole story. I am posting this so that anyone researching Sussman Acura, Sussman Automotive, Howard Leopold, or Charles (Chuck) Matthews can see just the type of people they would be dealing with.